Under general supervision, provides senior-level technical support for MPS Information Technology (IT) network systems; administers the operating systems, and assures system integrity, security and access; installs, updates and maintains network infrastructure; supervises staff and coordinates resources.
Team with IT specialists to deploy mobile solutions for students and staff. Leverage local hardware and software solutions to provide the district's students and staff with reliable Wireless access to local area networks and the Internet. Maintain and manage multiple mobile device management (MDM) solutions for use with district and non-district devices. Develop strategies for schools to utilize a 1 to 1 model and bring your own device (BYOD) model. Work with vendors and contractors to install and upgrade district’s wireless and wired low voltage infrastructure. Provide on-call support for a 24-7 model to endorse 21st century learning.
ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
· Provides senior-level technical support for IT system users; defines problems, identifies and isolates errors, and implements technical solutions to solve problems; works independently, and makes appropriate decisions based on experience; performs work within scope of authority and training
· Monitors network environment, access, security, functionality and utilization; resolves traffic, security, and access issues; assures optimum network performance, system integrity and maximum uptime.
· Provides top-tier technical support for all MPS sites and all IT problems; identifies, defines and resolves complex system problems and user conflicts; monitors and tunes the network for optimal performance.
· Coordinates the deployment and maintenance of network systems district-wide, including e-mail servers, internal and external routers, firewall, internet content filter, file servers, remote site connections, Virtual Private Network (VPN) for external users, and network access and security.
· Advises IT management on network design, applications, database technologies, and technical tools; assists in planning for future acquisitions and upgrades to equipment and software to assure the best quality IT service in a state of the art environment.
· Administers user network access and accounts; troubleshoots problems with accounts, network rights, server stored documents, hardware and software.
· Coordinates with equipment vendors for technical support, licensing, upgrades, and problem resolution.
· Manages requests for systems and network services; assigns work and provides technical guidance; monitors results, and assures that all service issues are addressed and resolved.
· Trains assigned staff in troubleshooting and customer service skills; evaluates skills and coaches staff to improve the efficiency of technical procedures; coordinates cross-training of IT technical staff.
· Provides technical support, training and assistance to employees; explains IT issues, and implements solutions according to IT Department standards, guidelines and procedures; follows up with users to assure the optimal functionality of the users’ systems.
· Maintains and enforces all aspects of system security and confidentiality of records and information; monitors IT systems and identifies security issues and violations of MPS policies and guidelines.
· Installs and configures software upgrades, enhancements and revised functions.
· Documents work completed; maintains work log of service requests, equipment malfunctions, software errors and failures, equipment locations and technical configurations; identifies and reports trends and technical problems which need to be addressed by improved procedures and policies.
· Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment
· Enthusiastically promotes the Superintendent’s goals and priorities in compliance with all policies and procedures.
· Maintains absolute confidentiality of work-related issues, records and MPS information.
· Has access to any and all documents contained on District servers and individual office personal computers. This includes highly confidential documents relating to individual employee private information, confidential departmental documents, including collective bargaining negotiations. Maintains strict confidentiality of all document contents on any District server or personal computer.
· Other duties or tasks may be assigned on an as-needed basis
· At times may be required to work outside normal business hours and work extended hours to accomplish requirements of the position.
Education, Training and Experience Guidelines
Associate’s Degree in computer technology; AND five years of network infrastructure and systems support experience, preferably at MPS; OR an equivalent combination of education, training and experience as determined by Human Resources.
· Software applications and operating systems used at MPS, including Microsoft OS and MAC OS.
· Administration and maintenance principles of multiple network operating domains, relational databases, and web- and windows-based software applications.
· Principles of design and integration of network operating systems, communications systems, relational databases, and other IT applications.
· Network engineering and topology optimization principles, and data communications protocols.
· The structure and operating capabilities of multiple network operating systems.
· Network hardware, software and peripheral equipment troubleshooting techniques.
· Principles and protocols for the management of MPS electronic information.
· IT access policies, and data security protocols.
· Principles and practices of administration, including accounting, personnel rules and supervision.
· Working independently in a technical environment with interlinked and changing priorities.
· Providing top-tier technical support and resolving complex network problems and user conflicts.
· Quickly and effectively diagnosing and resolving technical problems in a network environment.
· Installing, repairing, and maintaining computer software, hardware, and peripherals in a multiple operating system environment.
· Using technical equipment and composite procedures for servicing network equipment.
· Evaluating workflow and effectively prioritizing multiple tasks, projects and demands.
· Coordinating a variety of skilled technology services functions.
· Providing leadership and developing technical and customer service skills.
· Assessing customer support needs, and implementing effective solutions.
· Establishing and maintaining effective working relationships with co-workers and clients.
· Communicating effectively verbally and in writing.
· MPS organization, operations, policies and procedures.
LICENSE AND CERTIFICATION REQUIREMENTS
A valid Minnesota State Driver’s License may be required. Microsoft (MCITP/MCSE/MCSA), Cisco (CCNA/CCNP/CCSP), and other professional IT certifications are desirable.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a computer laboratory and standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. Requires vision capacity to perform fine calibrations and differentiate between colored wires.
SALARY: MACA Technical C Schedule $57,183 - $75,866
METHOD OF APPLICATION: All applicants, including MPS employees, must complete an on-line application at www.mpls.k12.mn.us (click on employment). In addition, upload an electronic copy of both your cover letter and resume to your application at the time that you apply. Make sure that you apply for the specific position in which you are interested. Only complete applications, which include all of the following items, will be considered:
- Cover Letter
- On-Line Application
Final candidates may be invited to interview with a committee.
AFFIRMATIVE ACTION POLICY:
Minneapolis Public Schools will not deny anyone the opportunity for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.
The Minneapolis Public Schools is an Equal Opportunity/Affirmative Action School District